Frequently asked questions

What to know before beginning a project.

These answers explain our consultation, proposal, project and communication process. Specific requirements depend on the selected service and scope.

What happens during the consultation?+

We discuss the business, audience, current marketing, priorities, timing, available assets and the problem the project needs to solve. The purpose is to determine fit and identify an appropriate next step.

Do you offer individual services or complete campaigns?+

Both. Some clients need a focused service such as graphic design, reporting or website development. Others need a connected strategy across content, media, social, email, search and measurement.

Are results guaranteed?+

No. Marketing outcomes are influenced by the offer, audience, market, budget, timing, competition, sales process and execution. We provide strategic work, professional production and transparent reporting without guaranteeing revenue, rankings, leads or media placement.

How is pricing determined?+

Pricing is based on scope, complexity, deliverables, timeline, required platforms, media needs, revision process and the level of ongoing support. Qualified projects receive a proposal after discovery.

What should I prepare before a website project?+

Prepare your services, business details, preferred calls to action, brand assets, photos and videos, required features, examples you like, website access and a clear internal approval process.

Can you work with an existing brand or website?+

Yes. We can evaluate what should be preserved, improved, reorganized or replaced. A redesign does not automatically require discarding every existing asset.

Do you manage advertising budgets?+

Media and advertising services may include planning, setup, placement coordination, monitoring and reporting. Advertising spend, production costs and third-party platform fees are typically separate from agency service fees unless a proposal states otherwise.

How do revisions and approvals work?+

The proposal defines review points, revision rounds and approval responsibilities. Timely feedback and consolidated decisions help protect the schedule and reduce unnecessary rework.